Welcome To Lucid Payments

Lucid Payments is a leading provider of technology-driven payment processing solutions for small to large enterprises in the point-of-sale, B2B and e-commerce industries. Our proprietary solutions include card-not-present, integrated POS and mobile payments that offer businesses efficiency and profitability across all sales channels and platforms.

Staffed with knowledgeable and experienced professionals, we work closely with our merchants and partners to determine which of the many services available today are best suited to their business needs. With a focus on security and fueled by continuous investment in research, product development and innovation, we are shaping the future of payments.

Advanced Payment
Technology & Security

Customers crave convenience.
They want to pay their way. They want instant and secure processing.

  • Competitive Processing Rates
  • No Hidden Fees
  • Terminal Financing Options
  • 24/7 Technical Support

Accept it all

Our advanced payment technology solutions enable our partners to accept virtually every type of payment that comes their way — from chip and PIN to Tap and Pay, and mobile wallets.

Contactless

Chip & Pin

Swipe

NFC

FULLY-SUPPORTED
DEBIT AND CREDIT CARD
PROCESSING SOLUTIONS

Fully certified for EMV (chip cards) and contactless with full encryption (NFC)

  • Point-to-Point Encryption (P2PE)
  • Compliance with PCI standards

In-Store Payment Terminals

desk5000

Industry’s most convenient
and reliable standalone
POS device

Ingenico’s innovative desk5000, the secure countertop point of sale machine that stands alone in, and stands up to, the most demanding retail environments.

  • Rugged and easy-to-use countertop device
  • Lightweight, stylish and self-contained
  • PCI PTS 2.x and 3.x certified
  • Powerful Telium2 technology that ensures reliable operation in even the most demanding environments

Ability to accept all form of electronic payment, including MSR, EMV, NFC and contactless (including Mastercard PayPass, Visa PayWave, Discover Zip and Amex ExpressPay).

Processor
  • ARM 9 & ARM 7
  • 450 MIPS & 50 MIPS
Memory
  • RAM/Flash: 16MB/128MB
Removable Memory
  • μSD Card (option)
Communication Mode
  • Dial-up Modem
  • Ethernet (option)
Secure Access Module Slots
  • 2
Card Readers
  • Smartcard
  • Magstripe: Track 1/2/3
Display
  • Monochrome Graphic: 128×64
  • Backlit: White
Keyboard
  • Number of keys: 15 Backlit
  • Function/Navigation keys: 4 Backlit
Privacy Shield
  • Option
Audio
  • Buzzer
Thermal Printer
  • Lines/second: 18 lps
CPI PED 2.0
  • Online & Offline
Connections on terminal
  • RS232: 1 (+1 option)
  • USB Host: 1
  • USB Slave: 1
  • Power supply connector: 1
Power Supply
  • External power supply: 110V 60Hz
Magic Box
  • Option
Connections on Magic Box
  • Power supply connector: 1
  • RS232: 1
  • Line in: 1
  • Ethernet: 1
Terminal Size (L x W x D)
  • 3.3 x 7.3 x 2.5″ (83 x 185 x 63 mm)
Paper Roll (width/diameter)
  • 2.3/1.6″ (58/Ø40 mm)
Weight
  • 11.5 oz (325 g)
Customization
  • Lens marking (option)
  • Printer cover flap (option)
  • Top casing (option)
Environment
  • Operating temperature 41°F to 113°F (+5°C to +45°C)
  • Storage temperature -4°F to 131°F (-20°C to +55°C)
  • Relative humidity 85% HR at 104°F (+40°C)
desk5000

move5000

Next-generation
point-of-sale terminal

Lightweight, stylish and self-contained, the move5000 is a rugged countertop device that delivers the freedom to accept practically all existing forms of electronic payment – making it the most powerful stand-alone payment solution available today.

  • Versatile terminal that allows you to switch between dial-up and Ethernet depending on your needs
  • PCI PTS v.3.0 security, the latest standard to protect cardholder data
  • Bright colour display, backlit keypad and intuitive menu prompts
  • Powerful Telium2 technology that ensures reliable operation in even the most demanding environments

Ability to accept all form of electronic payment, including MSR, EMV, NFC and contactless (including Mastercard PayPass, Visa PayWave, Discover Zip and Amex ExpressPay).

Processor
  • ARM 9 and ARM 7
  • 450 MIPS and 50 MIPS
Memory
  • RAM/Flash: 16 MB / 128 MB
Removable Memory
  • μSD Card (option)
Communication Mode
  • Dial-up modem
  • Ethernet (option)
Secure Access Module Slots
  • 2
Card Readers
  • Smartcard
  • Magstripe: Track 1/2/3
  • Contactless (option)
Display
  • Graphic: Yes
  • Backlit: Yes
  • TFT Colour QVGA: 320 × 240 pixels
Keyboard
  • Number of keys: 15 backlit
  • Function/navigation keys: 4 backlit Privacy Shield
  • Option
Audio
  • Buzzer
Thermal Printer
  • Speed in lines per second: 18
Connections on Terminal
  • RS232: 1 (+1 option)
  • USB host: 1
  • USB slave: 1
  • Power supply connector: 1
Power Supply
  • External power supply: 110 V, 60 Hz
Magic Box Connections on Magic Box
  • Power supply connector: 1
  • RS232: 1
  • Line-in: 1
  • Ethernet: 1
Terminal Size (L × W × D)
  • 3.3 × 7.3 × 2.5 in. (83 × 185 × 63 mm)
  • Paper Roll (width/diameter) 58/40 mm (2.3/1.6 in.)
Weight
  • 325 g (11.5 oz.)
Customization
  • Lens marking (option)
  • Printer cover flap (option)
  • Top casing (option)
Base Options
  • Charge only
  • Bluetooth, Ethernet modem: Charger + dial-up modem + Ethernet 10/100 Base T + Bluetooth + USB-A + 2RS232 + USB-B
Environment
  • Operating temperature: 5°C to 45°C (41°F to 113°F)
  • Storage temperature: -20°C to 55°C (-4°F to 131°F)
  • Relative humidity: 85% HR at 40°C (104°F)
PCI PED 2.0
  • Online and off-line
move5000

dejavu Z8

Convenience & flexibility
on the go

With secure, reliable Bluetooth connectivity, the dejavu Z8 incorporates the most advanced features and functions and the most intuitive user interface on the market today.

  • Compact, lightweight, elegant design and intuitive customer interface
  • PCI PTS v3.0 security
  • Great mobility that incorporates commercial grade Bluetooth communication technology to provide secure and reliable electronic payment acceptance
  • Powerful Telium2 technology that ensures reliable operation in even the most demanding environments

Ability to accept all form of electronic payment, including MSR, EMV, NFC and contactless (including Mastercard PayPass, Visa PayWave, Discover Zip and Amex ExpressPay).

Processor
  • ARM 9 and ARM 7
Memory
  • 16 RAM/16 Flash: PCI v.2
  • 32 RAM/128 Flash: PCI v.3
  • Micro SD reader (option)
  • μSD reader
Secure Access Module Slots
  • 2
Card Readers
  • Smartcard
  • Magstripe
  • Contactless
Display
  • Transmissive TFT-LCD
  • Colour
  • QVGA 320 × 240 pixels
  • 4096 colours – 2.81 in.
Terminal Connectivity
  • Wireless: Bluetooth
  • Wired: Micro USB type A/B (host and slave)
Keyboard
  • Backlit operational keys: 15
  • Navigation keys: 7
Audio
  • Buzzer
Thermal Printer
  • Speed in lines per second: 30
  • Paper roll cage: 40 mm (1.57 in.)
Power Supply
  • Terminal/base: 5 V, 1 A
  • Terminal car charger: 5 V, 0.75 A (option)
Batteries
  • Li-ion 2050 mAh
Terminal Size (L × W × D)
  • 6.5 × 3.0 × 2.12 in. (165 × 78 × 54 mm)
Weight
  • 300 g (10.5 oz.)
Customization
  • Lens marking (option)
  • Printer cover flap (option)
  • Top casing (option)
Base Options
  • Charge only
  • Bluetooth, Ethernet modem: Charger + dial-up modem + Ethernet 10/100 Base T
  • + Bluetooth + USB-A + 2RS232 + USB-B
Environment
  • Operating temperature: -10°C to 45°C (14ºF to 113ºF)
  • Storage temperature: -20 to 55°C (-4ºF to 131ºF)
  • Relative humidity non-condensing: 85% HR at 40°C (104ºF)
Security
  • PCI PTS v.2.x and v.3.x
dejavu Z8

dejavu Z9

The latest 3G
cellular technology

The Ingenico dejavu Z9 terminal is the perfect solution for businesses with people on the go. It is an innovative, high-performance solution for accepting mobile payments anywhere, any time.

  • Compact, lightweight, elegant design and intuitive customer interface
  • PCI PTS v3.0 security
  • Great mobility that incorporates advanced 3G (UMTS) cellular and off-line technologies, as well as Ethernet, dial-up, RS232 and USB wired interfaces Outstanding battery life
  • Fastest printer ever to be integrated into a payment device
  • Powerful Telium2 technology that ensures reliable operation in even the most remote environments

Ability to accept all form of electronic payment, including MSR, EMV, NFC and contactless (including Mastercard PayPass, Visa PayWave, Discover Zip and Amex ExpressPay).

Processor
  • ARM 9 and ARM 7
Memory
  • 32 RAM/128 Flash and Micro SD reader
Secure Access Module Slots
  • 2
Card Readers
  • Smartcard
  • Magstripe
  • Contactless
Display
  • Transmissive TFT-LCD
Colour
  • QVGA 320 × 240 pixels
  • 4096 colours – 2.81 in.
Terminal Connectivity
  • Wireless: 3G (UMTS)
  • Wired: Micro USB type A/B (host and slave)
Keyboard
  • Backlit operational keys: 15
  • Navigation keys: 7
Audio
  • Buzzer
Thermal Printer
  • Speed in lines per second: 30
  • Paper roll cage: 40 mm (1.57 in.)
Power Supply
  • Terminal/base: 5 V,1 A
  • Terminal car charger: 5 V, 0.75 A (option)
Batteries
  • Li-ion 2050 mAh
Terminal Size (L × W × D)
  • 6.5 × 3.0 × 2.12 in. (165 × 78 × 54 mm)
Weight
  • 300 g (10.5 oz.)
Customization
  • Lens marking (option)
  • Printer cover flap (option)
  • Top casing (option)
Base options
  • Charge only
  • Ethernet modem: Charger + dial-up modem + Ethernet 10/100 Base T + USB-A + 2RS232 + USB-B
Environment
  • Operating temperature: -10°C to 45°C (14ºF to 113ºF)
  • Storage temperature: -20 to 55°C (-4ºF to 131ºF)
  • Relative humidity non-condensing: 85% HR at 40°C (104ºF)
Security
  • PCI PTS v.2.x and v.3.x
dejavu Z9

Accept Visa, MasterCard®, American Express, Discover, Interac and more.

Fully-Supported from Day One

COMPETITIVEcredit card processing rates
Terminal FinancingOPTIONS
FREE RATE ANALYSIS
EASY INSTALLATION WITH NO SETUP FEE

Personalized
Assistance

As a network created to better serve each and every one of our partners, we deliver the best payment assistance and support in the industry. How? We focus on what matters: responsiveness, flexibility, attentiveness, and accountability. We have specialized support teams that are expertly trained to provide you with the best service there is.

  • North American Contact Center
  • Support Online, by Email or Telephone
  • 24/7 Technical Support
  • Chargeback Management

But it doesn’t stop there

We support our partners with innovative programs designed to fuel their business’s growth and success.

Business Coach

Turn data into insights with key business metrics and simple tips to increase sales.

Cash Advance Program

Take advantage of collateral-free funding up to $500,000 to grow your business.

Discount Program

Enjoy big savings on multiple business-related products and services.

Join the first-ever community
of payment experts

Experience a payment network where collaboration extends beyond typical boundaries, giving way to bigger and better opportunities.

ALL-INCLUSIVE PROCESSING SERVICES

Payment Acceptance

Credit, Debit, EMV, NFC, Apple Pay, Android Pay, ACH, Loyalty & Gift Cards.

Payment Methods

Complete suite of point-of-sale, online and mobile payment solutions.

Hardware

Deployment, support, activation, integration, repair and software development.

Partner Support

Dedicated RM team, training, and support with superior service levels.

Merchant Support

Client care, 24/7 technical support, loyalty, VIP support and account management.

Risk Management

Safeguards that include Underwriting, Risk Monitoring and Collections.

Chargeback Dep’t

Specialized team resolving fraud, errors, authorization or non-fulfillment issues.

Funding Services

Reconciliation, next day funding, statements and data warehouse.

POINT-OF-SALE TERMINALS

We provide unsurpassed terminal compatibility for countertop, wireless and PIN pad units, ensuring support for 90% of hardware brands and models that are PA-DSS certified with TSYS.

  • POWERFUL INGENICO DEVICES

    The gold standard brand of terminals worldwide, widely used and trusted by Canadian Merchants from coast to coast.

  • MULTI-CONNECTIVITY OPTIONS

    Dial, IP, Bluetooth and Wi-Fi, ready to accept EMV, MagStripe, NFC and mobile wallets including Apple Pay and Android Pay.

  • P2PE SECURITY

    Point-to-point encryption (P2PE) secures card data and can reduce or eliminate PCI from merchants’ scope.

  • INTEGRATION & SUPPORT

    On-demand file builds, multiple front-ends and direct processor integration, backed by 24/7 expert Technical Support.

Merchant Support

  • BILINGUAL CANADIAN CLIENT CARE

    Our experienced North American staff delivers support for high levels of client satisfaction and reduced attrition. We also provide Second Level support.

  • 24/7 TECHNICAL SUPPORT

    Available 24/7/365, our Technical Support team provides assistance with terminal management, troubleshooting, broken equipment, help with settling and more.

  • MERCHANT RELATIONSHIP MANAGEMENT

    For high value merchants with unique needs beyond traditional support. Experienced Merchant RMs build lasting relationships and provide a single point of contact.

  • CLIENT LOYALTY

    Loyalty assists with retention needs and re-pricing questions to reduce attrition. The team handles both inbound calls and proactive outbound surveys and communications.