Payment Processing Articles

We had been going back and forth on getting a terminal for card payments but everyone was so not helpful and fees were crazy! Then Janelle contacted us and we have been clients for a year now!! She came to us and was super helpful.

So happy we decided to go with Lucid.

Cruz Studios

Janelle Cumiskey is so knowledgeable and helpful! She explained the way payment processing works so thoroughly, and when we were having issues during our initial setup, she was on it right away and had the issue resolved so quickly.

Her customer service is above what we could have hoped to expect!

Anita G.

Michael Nelson from Lucid Payments was great to work with. He set everything up and trained me how to use the machine, process payments, voids, refunds and settle to the bank at the end of the day.

Quick and painless. I would refer any small business owner to use Michael as he is local (Central Alberta) and available if you are having issues.

Sandy Woitas

Very happy with our new system. Much more reliable than our last terminals. We had some initial teething problems but Janelle was great – came out and kept coming out until it was fixed. Great customer service!

Rachel Bolongaro

The staff at Lucid payments consistently go above and beyond for their clients. I would highly recommend them!

Michael Atkinson

Extremely quick to respond to any questions, issues or concerns. Rates are competitive and fair. Customer service is clearly a priority.

4th Meridian Brewing Co

Mike was excellent to work with, If I’ve ever had any issues they have been helpful and quick to get things done!

Brandon Fancie

Once upon a time, there were two gentlemen who were living in the stone age and had no idea how to operate their payment machine (mostly due to another provider not assisting at all and setting it up on dial-up).

One day Janelle comes by and shows us neanderthals that there are better payment providers out there. Within three days, we were set up with a new machine and saved money in the process. 10/10 would recommend Janelle and Lucid Payments for bringing your payment processing into 2019.

Tyler Melnyk

Micheal is great! Always so helpful and friendly. Highly recommend them!!!

Pure Hair

Great rates and really quick response time. What more could you ask for?? Thank you Janelle

Sheri Braaksma

Excellent service!

Chris MMS

My rep Michael Pivitol is amazing. Always very helpful and quick at handling situations. I am new to the business and he was very thorough and explained things so that I completely understood. He checks in with me on a regular basis to ensure that things are good.

Lucid is very lucky to have such a dedicated employee who knows his work!

Tanya Healey

The Representative in my area, Michael Nelson has great customer service, he is approachable and knowledgeable, he is the most helpful rep I have had in 10 years of being in business. So far my experience with Lucid is impressive and from start to finish setting up my system has been simple and every step resourceful.

I would recommend Lucid and if you are in Central Alberta please look up Michael N. and you wouldn’t be disappointed. Thanks Lucid for understanding and providing great service for a business located here in Canada.

Jerome Vollmin

Professional and personable! The Lucid team is awesome. Highly recommend them.

Danika Holmes

Janelle hooked us up with a better processing rate than our current provider. Saving us thousands on our merchant services. Highly recommend the lucid team for any processing requirements.

Dave M.

Fantastic machines, great rates, and fantastic customer service. Michael Nelson has been more than accommodating when it came to setting up the machines and following up with any questions or issues I’ve had!

Justin Bouchard

Michael from Lucid Payments is wonderful. He genuinely cares about his client and their concerns. Not once did I feel sold to, he was simply providing value. Thank you Michael.

Jillian Vukovich

Jenelle contacted us and was much less pushy than most salespeople who will call you out of the blue. She basically showed how we can save money by switching over and made it clear and a seamless transition.

We are now good to go with both an online terminal and a keypad terminal in the office.

J. Vanderh

We are very please with our services provided through Lucid payments. Mike went above and beyond to make sure we were taken care of.

Malissa Jervis

Janelle Cumiskey is excellent to deal with she gives good hospitality and answers your questions quickly and friendly. Great prices and fast service.

I would recommend them to a friend which I already did.

John Cook

Janelle was amazing to work with and compared all options and provided all the information to help us make the best decision. We decided on Lucid as their rates could not be beaten and the service after has been great too.

Damian Marshall

Janelle and the team at Lucid Payments have been nothing but professional! They got us a great rate compared to where we were with our last provider & we couldn’t be happier!

Lucid Payments has kept in communication with us, something we’ve never gotten from our old provider.
Making the switch was one of the best decisions we made, both financially and professionally!

Auguston Coffee

So far so good… Janelle is very easy to work with, helpful, accommodating and thorough… Excellent customer service !!!

Cathy Frith

Great Company to work with. Amazing People.

James Alexander

Janelle was great and went above and beyond to get the deal done, the rates are good and we get answers to questions quickly without waiting on hold for hours.

Cecil Bond

Can’t say enough about Janelle Cumiskey with Lucid payments. Great lady, she helped me immensely with the setup of my new POS. I like having a local company linked with my local business.

Stacey Pearce

It’s hard to trust merchant services companies but when it’s a family you know you can, they are honest, upfront and their pricing is transparent.

B. H.

Excellent customer service from Janelle Cumiskey with Lucid payments. If you need help with your POS system, she’s the one!

Braden Leystra

Among all the terminal machines we’ve tried for the past couple of years, they have the fairest price and most helpful reps, Michael Nelson was very accommodating and helpful in assisting us especially in dealing with our previous terminals machines as they were trying to charge us unreasonable prices. Kuddooss!!

HK Minimart

Janelle was very easy to deal with and got the info I needed out to me very quickly. She was happy to answer any questions I had! Definitely recommend.

C R

We recently switched to Lucid Payments from one of the big, well-known companies with the typical high rates. From the time we filled out the application, answered all our questions, ordered us different machines without hesitation and not to mention the savings we will have, dealing with Janelle has been awesome to say the least!

And, the fact that Lucid is a local family-owned business is the cherry on top! We are very happy to have made the switch!!

Abbotsford Physiotherapy

Janelle was amazing to work with, everything was so streamlined and easy, with the switch from our previous provider. Plus, the rates cannot be beaten!

Highly recommend Lucid Payments and their team for payment processing.

Cottonwood Auto Glass

This is our second business that we dealt with Michael for our debit and credit processing system. He always takes the time to help with any issue or questions that we had. Professional at all times and with a cool head. We highly recommend Michael for any of your processing needs.

Cynthia Morton

We love Lucid Payments because they truly care about their customers. They are quick to respond and care about all of the small details.

Getting started with them was quick and easy and we are grateful for their support. They care about the businesses they work with! Thank you Lucid!!!

The Habit Project

Michael has provided excellent service for us at Action Automotive, highly recommended.

Gordon Lemke

Lucid Payments has exceeded our expectations in every possible way since our initial point of contact. They have been incredibly quick to respond to all of our emails and calls and their service has always been personalized and professional.

I am so glad I found this company, they have saved us hundreds of dollars each month on fees and it’s such a great feeling knowing that we are supporting a local company. I highly recommend Lucid Payments!

Quiring Trucking

Using this system for the last 6 months – working flawlessly!
Wonderful people to work with if you have any issues.
And…….we are saving money!!
Thanks so much.

Bea Doucet