Our experienced North American staff delivers support for high levels of client satisfaction and reduced attrition. We also provide Second Level support.
Available 24/7/365, our Technical Support team provides assistance with terminal management, troubleshooting, broken equipment, help with settling and more.
For high value merchants with unique needs beyond traditional support. Experienced Merchant RMs build lasting relationships and provide a single point of contact.
Loyalty assists with retention needs and re-pricing questions to reduce attrition. The team handles both inbound calls and proactive outbound surveys and communications.
Merchants can order additional supplies, new hardware or a new service through VAS. Earn additional revenue by promoting a host of solutions that benefit your clients.
Merchant satisfaction is monitored through proactive communications and surveys. Our Net Promoter Score (NPS) initiative ensures an overall positive client experience.
Operations and IT constantly monitor and perform maintenance to all networks and systems to ensure that Service Availability SLAs and standards are met.
Effective risk management solutions and chargeback handling. A suite of risk monitoring tools and dedicated staff ensure fraud reduction, loss prevention and adherence to industry regulations.